FAQ on Lenovo Identity Advisor
What is Lenovo Identity Advisor?
Lenovo Identity Advisor comes with identity features to help better protect your identity. We continuously search the dark web and private forums looking for personal information that may belong to you. If found, notifications are sent to you quickly so you can take effective action.
What sets Lenovo Identity Advisor apart from competitors in the market is its advanced monitoring features. While many identity protection services offer basic monitoring of personal information, Lenovo Identity Advisor goes the extra mile by actively scanning over 120 different data points on the dark web. This includes not only traditional identifiers like email addresses and social security numbers but also less commonly monitored data such as gamer tags, employment history, and educational background.
What are the features of Lenovo Identity Advisor?
Lenovo Identity Advisor includes powerful features designed to help protect your personal information and support you if identity theft occurs. We monitor the dark web for your personal data and alert you if it’s found. Our social media monitoring feature helps you stay safer online by flagging suspicious changes, risky links, and inappropriate content in your connected accounts. We also scan people finder sites that publicly list your personal information—like your name, address, or relatives—and show you where it’s exposed, giving you tools to help remove it. If your wallet is lost or stolen, we’ll help you through canceling and replacing important documents like credit cards and ID cards. And if identity theft happens, you won’t be alone. A dedicated Identity Restoration Specialist will work with you one-on-one, handling much of the legwork on your behalf to help get things back on track.
How do available features differ between countries/regions?
Available features vary by country or region. The table below provides a reference overview of feature availability by location:
Is Lenovo Identity Advisor only for Lenovo devices?
Lenovo Identity Advisor is designed for Lenovo devices as a component of the consumer version of Lenovo Vantage. If the commercial version of Vantage is installed on your ThinkPad or other Lenovo device, you must uninstall it first and then install the consumer version of Vantage to use Lenovo Identity Advisor.
While the Lenovo Identity Advisor interface runs in Lenovo Vantage, alerts are also sent to your email and are viewable on any desktop or mobile device.
Can I add family members to my subscription?
No, Lenovo Identity Advisor is designed for a single user. Additional users need to purchase Lenovo Identity Advisor separately using a unique Lenovo ID.
How do I add more licenses?
To make multiple purchases of Lenovo Identity Advisor, you must create a new Lenovo ID and make a new order.
To purchase more licenses, go to your Lenovo account.
Can I purchase Lenovo Identity Advisor with a Guest Account?
No, you must have an existing Lenovo ID, or create a Lenovo ID to purchase Lenovo identity Advisor. To create a Lenovo ID, follow the steps explained in the Creating and Managing a Lenovo ID article.
What is Lenovo ID and why do I need it?
Lenovo ID is the secure and trusted mechanism providing authentication & identity management for Lenovo Client Remote Management. It offers single sign on as well as integration with other Lenovo solutions. It helps to manage all your Lenovo Software products easier. For more info on creating and managing your Lenovo id, refer the Creating and Managing a Lenovo ID article.
How do I change my Lenovo ID Email address?
To change the email address used for your Lenovo ID, click this link and follow the steps.
How do I change my credit card?
- Navigate to Lenovo account and login with your Lenovo ID.
- Go to My Wallet.
- Add Credit Card.
- After the new credit card is added, you will be able to remove your old card details.
How do I cancel my subscription?
To cancel your subscription, click this link and follow the steps.
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