FAQ on Lenovo Identity Advisor

FAQ on Lenovo Identity Advisor

What is Lenovo ID and why do I need it?

Lenovo ID is the secure and trusted mechanism providing authentication & identity management for Lenovo Client Remote Management. It offers single sign on as well as integration with other Lenovo solutions. It helps to manage all your Lenovo Software products easier. For more info on creating and managing your Lenovo id, refer the Creating and Managing a Lenovo ID article. 

Can I purchase Lenovo Identity Advisor on a monthly subscription with a Guest Account?

No, you must have an existing Lenovo ID, or create a Lenovo ID to purchase Lenovo identity Advisor. To create a Lenovo ID, follow the steps explained in the Creating and Managing a Lenovo ID article.

Is Lenovo Identity Advisor only for Lenovo devices?

Lenovo identity Advisor is available as a stand alone product as well, you can visit the Norton website for more information. Lenovo products are available as stand alone products too; you can learn more by visiting the Lenovo Software site.

Can I add family members to my licensing?

Yes, you will need to purchase the 5 device license pack for your family to use up to 5 devices.

How do I add more licenses?

In order to make multiple purchases of Lenovo Identity Advisor, you must create a new Lenovo ID and make a new order.
To purchase more licenses, go to Lenovo account.

How do I change my credit card?

  1. Navigate to Lenovo account and login with your Lenovo ID.
  2. Go to My Wallet.
  3. Add Credit Card.
  4. After the new credit card is added, you will be able to remove your old card details.

How do I cancel my subscription?

To cancel your subscription, click this link and follow the steps.

How do I change my Email address ?

To change your email address click this link and follow the steps

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