FAQ on Dark Web Monitoring

What role does Dark Web Monitoring play in helping me protect my information?

As part of our service, we scan the surface, deep, and dark web for exposure of information. When you subscribe, it defaults to monitor your email address, and we run a one-time historical dark web scan looking back to 2008 to determine if the information you provided us has been previously exposed. If we find exposed information, we notify you. We run continuous scans and are on the lookout for exposed information. If your information has been exposed, you can be proactive and take several actions to help protect yourself.

Can you erase my information from the dark web?

We do not, and we cannot erase information from the dark web because of the highly anonymous nature of forums, communities, and black markets in which criminals operate.

How often are the scans of the dark web performed?

With our ongoing algorithms, we notify you when we find information that may belong to you on the dark web.

What is the difference between the Exposed Information and the Additional Exposed Information sections within the Dark Web Monitoring notification?

Your Dark Web Monitoring Notification displays two types of exposed information. When you enroll you provide us information and we monitor it actively. If we detect this information on the Dark Web, it will be displayed in the Exposed Information section of the Dark Web Monitoring Notification. If we detect other exposed information that may be related to you, we will notify you on this as well. Even if you did not provide the specific information to us, it is possible to use the information you have provided to help detect other information that may have been exposed; but since we have not collected this information from you, we can only notify you that it has been exposed, and not provide any other details. For example, in the case of a healthcare database breach, if you have provided your Insurance Account and Insurance Provider information for monitoring, we may also be able to notify you of additional data that may have been exposed, such as blood type, prescription medications, diagnoses, and related details. This type of information would be displayed in the Additional Exposed Information section of the Dark Web Monitoring Notification.